Crystal Lake

Terms of Hire

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Most hats shown on site are available for hire at £90-140, depending on the style. Copy the name of the item(s) you'd like to hire and contact Lisa for availability.

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Physical collection - Items are hired for 7 days from day of collection and must be returned by noon on day 7.

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Mail hire - Items are sent 2 days before your hire date and must be returned by day 5. Tracked postage is required.

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All hat hires are to be returned with box in perfect condition or additional charges will be issued.

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Refund Policy

 

Please note that all orders have a lead time of 4-6 weeks (unless the item is in stock) and are non-refundable.

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However, if you find the style isn't right for you then, you may exchange for something else within 1 year of purchase.

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* Excludes bespoke and internationally shipped orders, which are non-refundable and non-exchangeable.
** Exchanged hats may not be exchanged again.

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International Shipping

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Please note that all international shipments are shipped under the DAP INCOTERM (2020), so you will need to organise import customs clearance and pay any import Duty and VAT that is applicable. Lisa von Hallwyl Millinery will pass on any additional costs for delays with clearance if they are incurred.